Options for Paying Your Bill
There are several ways you can pay your rent and monthly charges with HHA. There are options for paying with cash, check, money order, debit, and more. Scroll down and click on an icon to learn more about each payment option.
Mail payment to HHA
Click for more information.
Pay Online through your Resident Portal
Click for more information.
Service charges apply.
Pay in Cash using WIPS
Click for more information.
Service charges apply.
Pay at Orrstown Bank in Hagerstown
Click for more information.
Located at 1020 Professional Ct. in Hagerstown.
Drop Payment off at a Dropbox
Click for more information.
Located at Potomac and Walnut Towers.
Pay Online through your Resident Portal
You can now pay your bill easily online through your Resident Portal.
Log in to your portal
Select the "Payments" icon
Make a payment using a debit card, credit card, or direct withdrawal from a bank account
Be aware of the following service charges:
Payments taken directly from bank account: $1.95 fee
Debit Card payments:
- $3.95 for payments less than $1000,
- $4.95 for payments between $1000-$2000,
- $9.95 for payments greater than $2000
Credit Card payments: 2.5% of your payment
Pay in Cash Using WIPS at a Nearby Location
You can pay your bill in cash, check, or money order at a participating store such as Walmart using the WIPS program. Read these instructions for how to successfully make a payment using WIPS.
Find a participating location
You can find out what local stores are accepting WIPS by clicking the button below to view a list of nearby locations. You can also check other areas and states by clicking here. Be sure to choose “WIPS Rent Payments” when asked to select your Biller.
Get your assigned Account Number
To make a payment using WIPS, you must present an Account Number to the cashier. To get your Account Number, you must call the Hagerstown Housing Authority (301-733-6911).
Check your balance before you go
When paying your bill using WIPS, you are responsible for knowing how much you owe and how much you would like to pay. The cashier who helps you has no access to your personal billing information and does not know your balance.
You can check your balance online through your portal, or on your monthly mailed statement.
Be aware of the service charge
When you make a WIPS payment, you will be charged a $3 service fee. Keep this in mind when deciding how much to pay.
Have your payment ready
Write a check, make a money order, or withdraw cash in the exact amount you wish to pay, keeping in mind $3 for the service charge. Have this ready and with you when you go to the location you wish to pay at.
Tell the cashier you would like to make a "WIPS Rent Payment"
Tell the cashier the amount you would like to pay. She will give you a total that includes the specified amount plus the $3 service charge. Once you have paid the cashier, be sure to request a receipt of the transaction.
Do NOT discard your receipt. Keep it in a secure location.
The receipt the cashier gives to you after you make a payment is the ONLY proof of payment you will have. Make sure to file this with your other financial records and statements. If you lose this receipt you will have no way to prove that you made a WIPS payment towards your rent.
Click the button below to see what your receipt should look like after you have made a WIPS Rental Payment.
Can I Make a Partial Payment using WIPS?
Yes, you can make a partial payment using WIPS. Just know that you must decide beforehand how much you are going to pay, as the cashier has no access to your balance.
Also be aware that if you wish to pay the full amount, you must know the exact full amount. For example, if your balance is $101.50 and you pay $100, the $1.50 that you still owe will be considered late and can incur a late charge or eviction notice. That is why it is vital that you check and know your exact balance before you make a WIPS payment.
I just made a WIPS payment. When I checked my balance in my portal, it wasn't there.
Your WIPS Rent Payment will show up on your online portal balance the following day. Check back again later.
Pay in Person at Local Orrstown Bank
You can pay in cash, check, or money order at Orrstown Bank in Hagerstown.
Bring the rent balance that you received in the mail from HHA
Go to Orrstown Bank at 1020 Professional Court, Hagerstown MD 21740
Ask a teller that you would like to make a payment towards your rent
Present your balance stub and payment
Your payment request will be processed by the bank and sent to HHA
This process can take around 3 business days. Please allow this amount of time for your payment to show up on your statement.
Drop your Payment off at a Dropbox located at C.W. Brooks, Potomac, or Walnut Towers
You can drop off your payment in an envelope to a secure dropbox at one of three convenient locations.
Put your payment in the envelope you received with your monthly statement
You can pay with check or money order
Include the top portion of your mailed statement
This way HHA knows who the payment is coming from and can accurately apply it to your account.
Drop the envelope into the dropbox slots located at C.W. Brooks, Potomac Towers, and Walnut Towers
C.W. Brooks- located inside lobby near the office
Potomac Towers- located in lobby area
Walnut Towers- located in lobby area
Allow several days for your payment to be processed
This process can take around 3 business days. Please allow this amount of time for your payment to show up on your statement.
Mail your Payment to Hagerstown Housing Authority
You can mail your payment to HHA at 35 W. Baltimore Street, Hagerstown MD 21740.
Put your payment in the envelope you received with your monthly statement
You can mail a check or money order
You cannot send cash in the mail.
Include the top portion of your mailed statement
This way HHA knows who the payment is coming from and can accurately apply it to your account.
Allow several days for your payment to be processed
This process can take around 3 business days. Please allow this amount of time for your payment to show up on your statement.